Our service engineers are unable to travel at this time, but we are available by email, phone, and video-conference to help you. As a reminder please send all technical support inquiries to email@example.com, as this mailbox is monitored by the entire support team so we can ensure you get the most timely assistance.
Our top priority as a company is the safety of our staff and our customers, and that principle will continue to guide our decision making going forward.
See the full KMLabs statement on operations during this time on our News page here.
For 25 years, KMLabs has been the technical leader in ultrafast laser technology and brings this experience to bear on all of our product development and service. Our newest, commercially-engineered RAEA, XUUS, and Stryde, systems are designed to maximize your experimental up-time. Remote diagnostic and optimization capabilities mean that system tune-ups can be done without the need for a full service visit and, with drop-in modules, many parts of the system that need to be serviced by hand can be sent directly back to the factory for repair. For complex issues, our talented engineering team is still available for site visits.
Cutting-edge ultrafast laser systems from 15, 10, or even 5 years ago can require more attention to maintain their performance. Maintenance plans are available and recommended for these systems. We are also committed to empowering our customers to make adjustments themselves whenever possible, saving the cost and delay of an onsite service visit.
If you have one of our older systems, contact us for a free consultation and remote support. Additionally, if you have new group members in your lab trying to familiarize themselves with the system, our experts can provide a training and system tune-up via video conference.
All KMLabs products come with a one-year warranty for parts and labor.
Options beyond the one-year warranty are based on the plan that best suits your requirement levels.
As a company known for its innovative development, we've made a practice of hiring the best and brightest laser scientists to develop our cutting edge instrumentation. Our Service organization has direct access to these resources, enabling fast and efficient solutions to the most challenging problems.
For technical support and onsite service outside the US, you also have the option of contacting these authorized service organizations
Transientek provides service and sales in China for RAEA, Wyvern, Griffin, and Collegiate systems
AA Service Tech provides service outside the US for Dragon, Wyvern, Griffin, and Collegiate systems